FAQ & Support

Questions?
Good.

A dating app that hides your face should expect them. Personas, Vibes, After Dark, money, safety — answered straight.

01

Personas & privacy

What is a persona?

The you that you choose to show: an alias name, your moods, vibe images instead of selfies, the quirks people actually message about, an optional twenty-second voice intro, and your playlists. Everything that makes you interesting — minus everything that makes you findable.

Is this anonymous forever?

Only for as long as you want it to be. Your persona hides your name and your face, not your accountability — every account is verified, and the reveal is mutual and only you can trigger yours. Anonymous, never unaccountable.

Who sees my real name?

Nobody. It isn’t on your persona card, it isn’t in chat, and your matches never see it unless you choose to share it yourself. Your real name and face exist behind a reveal only you can trigger.

Can people screenshot my chats or photos?

We make it genuinely hard. Screens are guarded and capture attempts get flagged, Vault photo access can be revoked person by person, and messages can be set to disappear — a single message or the whole chat.

Can people from my phone contacts find me here?

No. People in your phone book never see your persona — colleague, cousin, ex included. Add Ghost mode and masked distance, and you decide exactly who finds you.

02

Vibes & matching

What is a Vibe?

Interest with a spine. Every Vibe carries a note about what caught you — there are no blank likes here, and nobody can mass-spam “hey”. Interest costs a sentence. Non-members get five free; members send unlimited. When a Vibe is mutual, the chat opens.

What is a Super Vibe?

A Vibe that pins your note to the very top of their inbox — for the persona that genuinely stopped you. Members get one free every day.

Why do matches fade?

A match nobody speaks in isn’t a match — it’s clutter. If no message is sent within 14 days, the match quietly fades. Say something or make room; it keeps every open chat one that both people actually wanted.

What if I never know what to say first?

The chat opens with icebreakers seeded from the quirks you two share — a first line drawn from something you already have in common. No blank screen, no “hey”.

03

After Dark

What is After Dark?

An opt-in second lane for open-minded connections. Verified people only, a separate persona that exists only there, and the whole app flips to a dark theme when you cross over. Matching runs on shared desires — stated, not guessed.

Can my Dating matches see my After Dark persona?

No. Never. The two lanes are built so they can never be linked — separate personas, separate feeds, separate chats. Even someone matched with you in both lanes has no way to connect the two. It’s a mask for the mask.

04

Money

Why do men pay?

Because a free-for-all inbox is why other apps feel like spam. When interest costs something, it means something — fewer, better notes for women, and real attention on the ones men send. Women are free, forever — every feature, nothing gated.

What does ₹299 a month include?

Unlimited Vibes and unlimited chat, a free Super Vibe every day, seeing who Vibed you, desire filters, incognito browsing, and the private photo Vault. Less than two coffees.

What shows on my bank statement?

“TFPL Digital”. A neutral descriptor — not a dating app, not our brand name. What you do here is not your bank’s business, or anyone else reading the statement.

05

Safety & verification

How does verification work?

Through Realr, a separate trust layer — phone, liveness and ID checks, with ID mandatory for After Dark. Alias receives the result of the check as a badge, nothing more.

Do you store my ID?

No. Your documents go to Realr and never to us — Alias only ever sees the pass. We can’t leak what we never had.

How do I report someone?

One tap on any persona or any single message, right where you see it. Reports go to a human review queue with the context attached; abusive patterns are auto-flagged before you even report, and repeat offenders are suspended automatically. Anything unresolved goes to our grievance officer: privacy@example.com.

06

Account

How do I take a break without deleting anything?

Turn on Ghost mode and you vanish from every feed while your chats stay put. Come back when you feel like it — nothing is lost in between.

How do I delete everything?

Settings → Delete account. Your personas, Vibes, chats and photos are erased permanently. Payment records are kept only as long as the law requires, detached from your persona.

Why only Bengaluru?

Marketplace quality over installs. One city at a time means every Vibe lands near you, and every room stays alive. New cities open with invite waves.

Still stuck?

A human reads every message. Usually within a day.

Contact support