Contact & support

Humans,
not tickets.

An app that promises accountability by design had better answer its own mail. Every route below ends at a person on the Alias team.

Everyday help

Account & login help

Login or OTP not landing, a persona behaving strangely, or anything the FAQ didn’t answer. No bots read this first.

support@alias.dating

Replies within 24 hours

Verification help

Stuck getting verified through Realr? Tell us where it broke and we’ll walk you through it, person to person.

support@alias.dating

Replies within 24 hours

Billing & cancellation

Membership, payments, refunds or cancelling. Cancel anytime — your access stays live till the end of the period you paid for.

support@alias.dating

Replies within 24 hours

Safety & privacy

Safety report

Someone crossed a line? The fastest route is the one-tap report inside the app — it snapshots the evidence, flags the account and can auto-suspend, no inbox in between.

How reporting works

Escalations: safety@alias.dating

Reports reviewed round the clock; email within hours

Privacy & data requests

Want a copy of your data, or want it gone? Mail us and we'll sort it. You can also delete your account and everything tied to it anytime from Settings — no email required.

privacy@alias.dating

Acknowledged within 72 hours

Grievance escalation

Not satisfied with how a privacy or data request was handled? Under the Digital Personal Data Protection Act, 2023, you can escalate to our named grievance officer — as the law requires.

Technofledge Pvt Ltd · Grievance Officer (Grievance Officer, DPDP Act, 2023) · privacy@alias.dating

Acknowledged within 72 hours

Press & partnerships

Writing about persona-first dating, or building Bengaluru with us.

press@alias.dating